Meridiana-Eurofly customer service takes off with Zeus
Top Italian travel group deploys Zeus Technology software to stop downtime and offer secure bookings
CAMBRIDGE, UK "“ 18 March 2009 - Meridiana-Eurofly - Italy's leading airlines and travel group - has signed a deal with Zeus Technology, the only software-based application traffic management company, to improve online customer service. The company is using Zeus' ZXTM software across all its sites to stop downtime and deliver excellent online service, even when sites are busy.
The company approached Zeus after servers became overloaded with traffic when online promotions, designed to drive customers to its content-rich websites, were launched. Deploying Zeus' solution means Meridiana-Eurofly-s customers no longer experience downtime or interruptions to online service. The technology also provides customers with a reliable and secure online environment to make travel bookings.
Zeus' software solution was deployed across the company in under five hours. Dino Zuin, CIO, Meridiana-Eurofly said: "Maintaining brand presence online is crucial because of the highly competitive environment in which we operate. Downtime, even for one minute, can result in significant damage to our reputation and cause us to miss out on vital sales opportunities as customers go elsewhere to make their booking. As we look to roll out an increasing amount of interactive content to our sites, Zeus- technology ensures we can deliver high performance to new and existing customers, even during busy periods."
Paul Brennan, CEO, Zeus Technology said: "Our software allows Meridiana-Eurofly to visualize and manipulate the flow of traffic to their web-enabled applications in a robust yet cost-effective way. By intelligently managing web and network traffic, the solution ensures web booking applications are available and responsive at all times, making customers- travel planning and booking a pleasure."
About Zeus Technology
Zeus Technology provides software that enables businesses to create, manage and deliver exceptional online services. Implementing a Zeus software solution allows organizations to visualize and manipulate the flow of traffic to their web-enabled applications, ensuring a consistently robust web infrastructure. Coupled with the ability to deploy new online services very quickly, Zeus will help provide the competitive advantage your business needs. As the only software application traffic management solution available, the Zeus products are flexible whatever your deployment environment; physical, virtual or cloud. Zeus holds strategic partnerships with world-class companies such as AMD, Dell, Egenera, HP, IBM, Intel, Joyent, Oracle, Sun Microsystems, Qualcomm and VMware. Zeus powers over one million website infrastructures across the world including, Rapattoni, Business Financial Publishing, iLike, Rodgers Townsend, BT, China Telecom, NASA, PLAY.COM, STA Travel, and VNU. For more
information, visit www.zeus.com.
About Meridiana-Eurofly
Meridiana-Eurofly is the second Italy's airline, operating domestic, European and intercontinental services. Its main bases are in Olbia - Costa Smeralda Airport and Milan Malpensa, with hubs at Cagliari, Florence and Verona Airport. Since December 2006, Meridiana is the main shareholder of Eurofly. In 2008 Meridiana and Eurofly transported over 6.5 million people and € 800 mln consolidated revenue in 2007. Meridiana and Eurofly fleet includes the following aircraft: 17 MD-82 Mc Donnell Douglas, 8 Airbus A320, 4 Airbus A330, 4 Airbus A319 and 2 ATR 42. Meridiana registered positive EBITs in 2005, 2006 and 2007. Today, the Meridiana Group provides services in the following areas: air transport, airport management and tourism.
Press contacts for Zeus Technology
USA
Dan Chmielewski Madison Alexander PR T. +1 (714)-832-8716
UK, Europe and Asia Pacific
Kate Hamilton Hotwire T. 020 7608 4671
Stuart Wragg Hotwire T. 020 7608 4672
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